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Terms/Conditions

Shipping:

  • We will not ship your purchase until we verify a shipping date with you.  Please let us know what date is best for you to receive.
  • Temperatures must be between 38 and 90 at our location, the hub in Memphis and your location for us to ship.
  • We ship with a signature required, someone will need to be available to receive and open the package.
  • We can hold your purchases for as long as it takes until there is a safe shipping opportunity.
  • We are a FedEx certified reptile shipper and all packages are sent FedEx priority overnight in insulated boxes.  Heat packs or cold packs are used when needed.
  • We are able to ship Mondays, Tuesdays, Wednesdays and Thursdays.
  • Local pickup is permitted by appointment only.  We are located in Palm Beach County, 10 miles west of the turnpike.

 

Live Arrival Guarantee:

We guarantee live, healthy arrival as long as the package is received and signed for on the first delivery attempt.  All our animals are guaranteed to be 100% healthy, feeding, and problem free.  In the unfortunate event of a DOA, we must be notified by email within 4 hours of receiving the package.  We ask that you attach a photo and save the animal until hearing from us.  DOA’s will be refunded or replaced.  We will work with you to find the best solution.

 

Health Guarantee:

If you have any health concerns about your new arrival, we must hear about it within the first 7 days.  We have put an enormous amount of time and resources into our ball python collection and are very proud of the quality of the snakes we produce and sell.  We are confident that you will be happy!

 

Feeding Issues:

All our ball pythons are feeding at the time of sale.  The babies we sell are very well started.  We feed appropriately sized live rodents here.  If you have problems getting your new snake to feed, please get in touch with us so we can help you.

 

Spider “wobble”:

It is widely known in the hobby today that most ball pythons with the spider gene have a head wobble.  In our experience, snakes with this wobble do not have any feeding or breeding issues.   A wobble can be present at the time of hatching or develop as the snake grows.  A “wobble” does not qualify as a health problem in our health guarantee.

 

Sex Guarantee:

We have sexed thousands of snakes and are good at it, but very occasionally we make a mistake.  We ask that any questions or problems regarding the sex of a snake we sell be taken care of within the first 7 days.  Again, this very rarely occurs.

 

Shipping Address and Contact Info:

Please double check all your shipping/contact info.  All guarantees will be null and void if the package goes to the wrong address or we are unable to get in touch with you if shipping issue arises.

 

All Sales Are Final:

We have run into issues in the past where we were holding animals, waiting for a safe shipping day and the customer asks for a refund.  This is something that we cannot do, please make sure you think through your purchase.

 

Payment Plans:

We are able to offer payment plans on most of our stock (usually orders $500 and up).  Terms are 25% non-refundable deposit, balance due in 30 days.  Balance must be split into weekly or bi-weekly payments unless other arrangements are made.  Terms are strict and we cannot issue refunds of deposits or installments if buyer backs out. If you have any questions about our payment plans, please contact us.

 

Auction notification emails:

Auctions will be located at www.facebook.com/LoxHerp

They will run Thursday and Sunday evening beginning at 8pm EST.

Sign-up for auction notification emails to stay informed:   http://eepurl.com/GT7Pr  .

Your privacy is important to us, we will not share your info with anyone.

 

Thank You!  We welcome your feedback.  Let us know if you have any suggestions, comments or questions.